Privacy Policy

1. Introduction

AlohaGo LLC ("AlohaGo," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://www.alohago.ai (the "Website") and use our Hawaiian travel planning and review services.

By accessing or using the Website, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Website. This Privacy Policy is incorporated into and subject to our Terms and Conditions.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you voluntarily provide when you interact with our Website, including:

• Account Information: When you create an account, we collect your name, email address, password, and any optional profile details you choose to provide.
• Payment Information: When you make a purchase, we collect billing details such as your name, billing address, and payment card information. Payment card data is processed by our PCI-compliant third-party payment processors and is not stored on our servers.
• User Content: Reviews, ratings, photographs, comments, and other content you submit to the Website.
• Itinerary Data: Travel preferences, destinations, dates, and other details you input when using our itinerary planning tools.
• Communications: Information you provide when you contact us for support, feedback, or inquiries, including the content of your messages.

2.2 Information Collected Automatically

When you access the Website, we may automatically collect certain information, including:

• Device and Browser Information: IP address, browser type and version, operating system, device type, screen resolution, and unique device identifiers.
• Usage Data: Pages visited, time spent on pages, links clicked, search queries entered, referring URLs, and navigation patterns.
• Location Data: Approximate geographic location based on your IP address. With your consent, we may collect more precise location data through your browser to provide location-based recommendations.
• Cookies and Tracking Technologies: We use cookies, web beacons, pixel tags, and similar technologies to collect information about your browsing activity. See Section 7 for more details.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our Website and services
• To process your transactions and send you related information, including purchase confirmations and receipts
• To create and manage your account
• To personalize your experience, including providing tailored travel recommendations and itinerary suggestions based on your preferences and location
• To display user-generated reviews and ratings to other users of the Website
• To communicate with you, including responding to your inquiries and sending you service-related notifications
• To send you promotional communications, such as travel tips, special offers, and updates about new features (you may opt out of these at any time)
• To detect, prevent, and address technical issues, fraud, and security concerns
• To comply with legal obligations and enforce our Terms and Conditions
• To analyze usage trends and improve the overall functionality and user experience of the Website

4. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We share information with third-party vendors who perform services on our behalf, such as payment processing, data analytics, email delivery, hosting, and customer support. These providers are contractually obligated to use your information only for the purposes of providing their services to us.
• User Content: Reviews, ratings, and other User Content you submit may be publicly visible to other users of the Website. Please exercise caution when sharing personal information in your reviews or comments.
• Legal Requirements: We may disclose your information if required to do so by law, regulation, legal process, or governmental request, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, the safety of others, or to investigate fraud.
• Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change by posting a notice on our Website.
• With Your Consent: We may share your information with third parties when you have given us your explicit consent to do so.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. We may also retain your information as necessary to comply with our legal obligations, resolve disputes, enforce our agreements, and for legitimate business purposes.

If you wish to request deletion of your account and associated data, please contact us at support@alohago.ai. We will process your request in accordance with applicable laws. Please note that certain information may be retained in our backup systems for a limited period, and some information may be retained as required by law.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, alteration, and disclosure. These measures include encryption of data in transit using SSL/TLS protocols, secure server infrastructure, access controls, and regular security assessments.

However, no method of transmission over the Internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of your account credentials.

7. Cookies and Tracking Technologies

We use the following types of cookies and similar technologies:

• Essential Cookies: These are necessary for the Website to function properly and cannot be disabled. They include cookies that enable you to log in, navigate the site, and use core features.
• Analytics Cookies: These help us understand how visitors interact with the Website by collecting and reporting information anonymously. We use this data to improve the Website's performance and user experience.
• Functionality Cookies: These allow the Website to remember choices you make, such as your preferred language or saved itineraries, to provide a more personalized experience.
• Advertising Cookies: These may be set by our advertising partners to build a profile of your interests and show you relevant advertisements on other sites. We do not control the information collected by these cookies.

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of the Website.

8. Third-Party Links and Services

The Website may contain links to third-party websites, services, or resources that are not operated or controlled by AlohaGo. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party websites you visit. AlohaGo is not responsible for the privacy practices or content of any third-party websites.

9. Children's Privacy and COPPA Compliance

AlohaGo is committed to complying with the Children's Online Privacy Protection Act ("COPPA") and all other applicable laws protecting the privacy of children. The Website is not directed at, and is not intended for use by, individuals under the age of thirteen (13). We do not knowingly collect, use, or disclose personal information from children under the age of 13.

Additionally, certain features of the Website, including account registration, payment processing, and the submission of User Content, require users to be at least eighteen (18) years of age. Individuals between the ages of 13 and 17 may only access the Website under the supervision of a parent or legal guardian who agrees to be bound by these Terms and this Privacy Policy.

If we become aware that we have inadvertently collected personal information from a child under the age of 13 without verifiable parental consent, we will take immediate steps to delete such information from our records. If you are a parent or guardian and believe that your child under 13 has provided personal information to us, please contact us immediately at support@alohago.ai so that we can take appropriate action.

Parents and guardians have the right to review, request deletion of, and refuse further collection of their child's personal information. To exercise these rights, please contact us at support@alohago.ai.

10. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

• Access: The right to request a copy of the personal information we hold about you.
• Correction: The right to request that we correct any inaccurate or incomplete personal information.
• Deletion: The right to request that we delete your personal information, subject to certain legal exceptions.
• Portability: The right to receive your personal information in a structured, commonly used, and machine-readable format.
• Opt-Out: The right to opt out of receiving promotional communications from us by following the unsubscribe instructions in those messages or by contacting us directly.
• Do Not Track: Some browsers offer a "Do Not Track" feature. At this time, the Website does not respond to Do Not Track signals.

To exercise any of these rights, please contact us at support@alohago.ai. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

11. Notice to California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of your personal information. As stated above, we do not sell your personal information.

To submit a verifiable consumer request, please contact us at support@alohago.ai. You may also designate an authorized agent to submit requests on your behalf. We will verify your identity before processing any request.

12. Notice to Residents of the European Economic Area, United Kingdom, and Switzerland

If you are located in the European Economic Area ("EEA"), the United Kingdom ("UK"), or Switzerland, you have certain rights under the General Data Protection Regulation ("GDPR"), the UK GDPR, and related data protection laws. This section provides additional information about how we process your personal data and the rights available to you.

12.1 Legal Bases for Processing

We process your personal data only when we have a valid legal basis to do so. Depending on the circumstances, we rely on one or more of the following legal bases:

• Contractual Necessity: Processing is necessary to perform our contract with you, such as providing our services, managing your account, and processing your purchases.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our Website, preventing fraud, and ensuring network security, provided that such interests are not overridden by your rights and freedoms.
• Consent: Where you have given us your explicit consent to process your personal data for a specific purpose, such as sending you marketing communications or collecting precise location data. You may withdraw your consent at any time by contacting us at support@alohago.ai.
• Legal Obligation: Processing is necessary to comply with a legal obligation to which we are subject.

12.2 Your Rights Under the GDPR

In addition to the rights described in Section 10, if you are located in the EEA, UK, or Switzerland, you have the following rights:

• Right of Access: You have the right to request confirmation of whether we process your personal data and to obtain a copy of that data.
• Right to Rectification: You have the right to request correction of inaccurate personal data or completion of incomplete personal data.
• Right to Erasure: You have the right to request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller without hindrance.
• Right to Object: You have the right to object to the processing of your personal data based on legitimate interests or for direct marketing purposes. Where you object to processing for direct marketing, we will cease processing your data for that purpose.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
• Right to Lodge a Complaint: You have the right to lodge a complaint with your local data protection supervisory authority if you believe that our processing of your personal data violates applicable data protection laws.

To exercise any of these rights, please contact us at support@alohago.ai. We will respond to your request within thirty (30) days, or within the timeframe required by applicable law. We may request additional information to verify your identity before fulfilling your request.

12.3 International Data Transfers

AlohaGo is based in the United States. If you are located in the EEA, UK, or Switzerland, your personal data will be transferred to and processed in the United States. The United States may not provide the same level of data protection as your home jurisdiction. To ensure adequate protection of your personal data, we rely on appropriate safeguards for such transfers, including Standard Contractual Clauses approved by the European Commission, or other valid transfer mechanisms as required by applicable law.

By using the Website, you acknowledge and consent to the transfer of your personal data to the United States, subject to the safeguards described above. You may request a copy of the applicable transfer mechanisms by contacting us at support@alohago.ai.

12.4 Data Retention for EU Residents

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the data, whether we can achieve those purposes through other means, and applicable legal requirements.

13. International Users

The Website is operated from the United States. If you are accessing the Website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those of your jurisdiction. For users in the EEA, UK, and Switzerland, please refer to Section 12 for additional information about the safeguards we use for international data transfers. By using the Website, you consent to the transfer of your information to the United States.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. We will post the updated Privacy Policy on the Website and update the "Effective Date" at the top of this page. We encourage you to review this Privacy Policy periodically. Your continued use of the Website after any changes constitutes acceptance of the updated Privacy Policy.

15. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: